How to contact 23andMe by phone?

To contact the 23andMe customer service by phone, you can follow these steps:

• Look up the phone number of the 23andMe customer service. The phone number is listed on 23andme.com. Or check out the 23andMe phone number page on WorthEPenny.

• Dial the 23andMe phone number 800-239-5230.

  Hours: Mon-Fri 9am-4pm PST

  Best time to call: 2pm

• Wait for an answer: Once the call is connected, wait for a 23andMe representative to answer on the other end.

  Average wait time: 12m

• Identify yourself and state your reason for calling the 23andMe representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from 23andMe to help them assist you.

• Ask for assistance: Ask the 23andMe representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.

• Follow any instructions given: If 23andMe needs additional information from you or provides any instructions, follow them carefully.

• Thank the 23andMe representative: After you have received the assistance you need, thank the 23andMe representative for their time and help.

How to get to a real person fastest?

To get to a real person as quickly as possible when calling 23andMe, you can follow these steps:

• Dial the 23andMe customer service phone number 800-239-5230, which can be found on the 23andMe website or in your order confirmation email form 23andMe. Or check out the 23andMe phone number page on WorthEPenny.

• When the automated voice prompts begin, do not press any buttons or provide any information about 23andMe. This may trigger the automated system to provide you with pre-recorded responses and options.

• After a few seconds of silence, the system should give you the option to speak with a live 23andMe representative. This may be presented as an option like "speak to a representative" or "customer service".

• Press the correct button when prompted by the automated system to speak with a 23andMe representative.

• If the system still doesn’t connect you to a 23andMe representative, stay on the line without pressing any keys. 23andMe will eventually transfer you to a live person.

• If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from 23andMe.

• Once you reach a live person, explain your issue and provide any relevant information about your 23andMe order. The 23andMe representative will work with you to resolve your issue as quickly as possible.

• Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the 23andMe website. This may allow you to connect with a 23andMe representative more quickly and efficiently than calling.

Any tips for calling 23andMe customer service?

When calling 23andMe customer service, here are some best practices to ensure a smooth and efficient experience:

• Have your 23andMe account information ready before calling. This will help expedite your request.

• Make sure you have a stable and quiet environment to communicate with the 23andMe representative without any disruptions or background noise.

• Be polite and respectful to the 23andMe representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on 23andMe.

• Clearly explain the issue you are facing and provide any relevant information or details that can help the 23andMe representative address your concern.

• If the initial 23andMe representative is unable to resolve your issue, politely ask to speak with a supervisor from 23andMe or escalate the issue to a higher level of authority.

• Take notes during the call, including the 23andMe representative’s name, the date and time of the call, and any reference numbers or case numbers provided.

• If necessary, follow up with 23andMe after the call to ensure that the issue has been fully resolved.

By following these best practices, you can help ensure a positive and productive experience when calling 23andMe customer service.

What can I do If I am unhappy with my call to 23andMe?

If you are unhappy with your call to 23andMe customer service, there are several options you can try:

• Call again: Try calling 23andMe customer service again and speak to a different 23andMe representative. Sometimes a different 23andMe representative may have a different approach to resolve your issue more effectively.

• Escalate the issue: If you are not satisfied with the response provided by the 23andMe representative, you can ask to speak with a supervisor from 23andMe or escalate the issue to a higher level of authority.

• Provide feedback: After the call, 23andMe may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.

• Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to 23andMe customer service through other channels, such as email or chat. You can also explore the 23andMe Help Center, which offers articles and resources that may help you troubleshoot your issue.

• Consider other options: If you are still not satisfied with 23andMe service, you may want to consider other options such as returning the product you bought on 23andMe or filing a complaint with a consumer protection agency.

How do I contact 23andMe via live chat?

No, 23andMe hasn’t provided any live chat service currently. While live chat support is not currently available, 23andMe offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact 23andMe customer service by phone, email, or social media. Phone support is available during Mon-Fri 9am-4pm PST, and customers can expect a prompt response from a 23andMe representative. Email support may take longer to receive a response, but it is a useful option for customers who do not need immediate assistance. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of 23andMe.

How to contact 23andMe via social media?

You can contact 23andMe via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact 23andMe via social media:

• Log in to your social media account (e.g. Twitter, Facebook, Instagram).

• Search for 23andMe official social media accounts, which are typically verified with a blue checkmark.

• Once you find the official account of 23andMe, click on the "Message" or"Send Message" button.

• Type your message and explain your issue or inquiry about 23andMe. Be as specific and detailed as possible, and provide any relevant order information.

• Wait for a response from the 23andMe social media team.

Please note that the social media accounts of 23andMe are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact 23andMe for certain issues. For urgent or complex issues, it's recommended to contact 23andMe customer service via phone or chat for more personalized assistance.

Does 23andMe have an email? How to contact 23andMe customer service by email?

Yes, to contact the 23andMe customer support by email, follow these steps:

• Go to 23andme.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.

• Look for an email address on the page.

• Copy the email address provided by 23andMe and open up your email client. Create a new email and paste the email address into the "To" field.

• In the subject line of the email, provide a brief summary of your issue or question about your 23andMe order. For example, "Return Inquiry" or "Product Question".

• In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your 23andMe order number or username.

• Once you have completed the email, click send. You should receive a response from the 23andMe customer support team within a few business days.

What is WorthEPenny's relationship to 23andMe?

To put it simply, WorthEPenny is an independent third-party website that is not related to 23andMe. WorthEPenny provides free tools and resources to assist customers in reaching 23andMe customer service more efficiently, such as the 23andMe phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about 23andMe, as well as forums where 23andMe customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including 23andMe, it is not associated with or endorsed by 23andMe.

DISCLAIMER:

Please note that WorthEPenny is not related in any way to the 23andMe official app or the 23andMe company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of 23andMe trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: 23andMe. All references by WorthEPenny to third-party trademarks like 23andMe are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.